OHC Labs Pvt. Ltd. ("OHC Labs", "we", "our", or "us") is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website, mobile app, or services.
1. Information We Collect
Personal Information
- Name, phone number, email address, date of birth, gender
- Home address for sample collection
- Government ID (Aadhaar/PAN) for identity verification (optional)
Health Information
- Lab test results and diagnostic reports
- Medical history you voluntarily provide
- Prescription documents (if uploaded)
Usage & Technical Data
- Device type, browser, IP address
- Pages visited, time spent, click patterns
- Location data (only when actively using the app)
We never collect your Aadhaar biometric data. Government ID is used only for optional identity verification.
2. How We Use Your Data
We use your information to:
- Process and fulfill your lab test bookings
- Assign certified phlebotomists to your location
- Deliver your lab reports via WhatsApp, email, and dashboard
- Send booking confirmations, reminders, and health tips (you can opt out)
- Improve our platform and personalize your experience
- Prevent fraud and ensure account security
- Comply with applicable laws and regulations
We do not use your health data for advertising or sell it to third-party marketers.
3. Data Sharing
We share your data only in the following limited circumstances:
- Partner Labs: Your sample and relevant health data is shared with our NABL-certified partner labs (e.g., Metropolis, SRL) solely to process your tests.
- Field Agents: Your name, address, and booking details are shared with the assigned phlebotomist for collection purposes only.
- Payment Processors: Payment data is processed by PCI-DSS compliant gateways. We do not store card details.
- Legal Requirements: We may disclose information if required by law, court order, or government authority.
We never sell your personal or health data to any third party — ever.
4. Data Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL/TLS encryption for all data in transit
- AES-256 encryption for health data stored at rest
- HIPAA-compliant data handling procedures
- Regular security audits and penetration testing
- Role-based access control — only authorized personnel can access health data
- Secure, ISO 27001-certified data centers
5. Your Rights
You have the following rights over your personal data:
- Access: Request a copy of all data we hold about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your account and associated data
- Portability: Receive your health reports in a portable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, email us at privacy@ohclabs.in or call our helpline.
6. Cookies
We use cookies to improve your experience. Types of cookies we use:
- Essential: Required for the website to function (login sessions, cart)
- Analytics: Anonymous usage data to improve our service (Google Analytics)
- Preferences: Remember your theme and language settings
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.
7. Children's Privacy
Our services are intended for users aged 18 and above. We do collect health data for minor family members as part of a family booking, but only when submitted by a parent or legal guardian who has consented on their behalf.
8. Contact Us
For privacy-related questions, requests, or concerns:
- Email: privacy@ohclabs.in
- Phone: 1800-XXX-XXXX (Mon–Sun, 9AM–6PM IST)
- Address: OHC Labs Pvt. Ltd., 4th Floor, Tech Park, Whitefield, Bangalore – 560066
We will respond to all privacy requests within 30 days as required by applicable law.